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Issues and complaints! What's wrong with my CR-V? So, this is brand new model year and issues are bound to be present. Post what you are experiencing here and how the dealer resolved them!

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  #21  
Old 09-19-2008, 08:21 AM
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blueiedgod blueiedgod is offline
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I had a UK built Civic Si which would collect water in the spare tire well when it rained. They would spray it with water and could not find the leak. turns out it was leaking from the the bottom, through one of the unsealed welds.

Was yours UK made?


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Originally Posted by aaron_b View Post
Update: I picked up the car from the dealer after work yesterday. The service manager said they had water tested it after sealing the cowl area and that it did not leak. He said the tech added another coat of body sealer to the seam and adjacent seams for good measure after water testing yesterday afternoon. He asked that I wait a day or two before water testing it myself to give the body sealer time to properly cure before getting it wet. So I have not taken the car through a car wash yet. I will probably take it through a wash this evening after work which will have given the second coat of sealer over 24 hours to cure. I asked the service manager if when they fixed the sunroof drain tube Monday, if the drain tube was completely disconnected inside the car or if it was pulled into the frame perhaps. He got this smile and said that it was completely pulled into the body and just loose under the dash which was why they thought that they had found and fixed “the” leak when they fixed that as it was so obvious and causing all the water which went down the sunroof drain to enter the car. His answer to my question confirmed my suspicions that Brown Honda in Charlottesville had caused the sunroof drain leak during their six day attempt to fix “the” leak. I also received a phone call from my Honda Corporate case manager yesterday giving me an update on what Billy Craft Honda was doing to repair the leak and making sure I was going to fax him the receipt from my car rental so that Honda can send me a reimbursement. He also asked how I was getting around and I explained my friend had followed me to the dealer and given me a ride home allowing me to use my second car. He apologized for the repeated attempts that have been needed to fix this problem and for all the inconvenience. An official “We’re Sorry” from Honda while it does not help me recover my wasted time and energy, does help restore some confidence and credibility to Honda.
We’ll see if this fix fixes the leak or not sometime this evening.
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  #22  
Old 09-19-2008, 08:33 AM
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Quote:
Originally Posted by aaron_b View Post
Update: I picked up the car from the dealer after work yesterday. The service manager said they had water tested it after sealing the cowl area and that it did not leak. He said the tech added another coat of body sealer to the seam and adjacent seams for good measure after water testing yesterday afternoon. He asked that I wait a day or two before water testing it myself to give the body sealer time to properly cure before getting it wet. So I have not taken the car through a car wash yet. I will probably take it through a wash this evening after work which will have given the second coat of sealer over 24 hours to cure. I asked the service manager if when they fixed the sunroof drain tube Monday, if the drain tube was completely disconnected inside the car or if it was pulled into the frame perhaps. He got this smile and said that it was completely pulled into the body and just loose under the dash which was why they thought that they had found and fixed “the” leak when they fixed that as it was so obvious and causing all the water which went down the sunroof drain to enter the car. His answer to my question confirmed my suspicions that Brown Honda in Charlottesville had caused the sunroof drain leak during their six day attempt to fix “the” leak. I also received a phone call from my Honda Corporate case manager yesterday giving me an update on what Billy Craft Honda was doing to repair the leak and making sure I was going to fax him the receipt from my car rental so that Honda can send me a reimbursement. He also asked how I was getting around and I explained my friend had followed me to the dealer and given me a ride home allowing me to use my second car. He apologized for the repeated attempts that have been needed to fix this problem and for all the inconvenience. An official “We’re Sorry” from Honda while it does not help me recover my wasted time and energy, does help restore some confidence and credibility to Honda.
We’ll see if this fix fixes the leak or not sometime this evening.
I'd let it dry for longer before trying...
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  #23  
Old 09-19-2008, 10:33 AM
aaron_b aaron_b is offline
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Does anybody know how long it should take the body sealer to cure to the point it can safely get wet? I don't want to get it wet too early and have their repair fail because I was premature in testing it. How long should I wait? I'm rather eager to find out if this really fixed it or not.
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  #24  
Old 09-19-2008, 12:04 PM
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24 hours should be enough, it will really depend if the sealer will be subjected to pressurize spray or simply getting wet. If it will see direct spray, I would wait the longer time you were told. Hard to tell what they are using, I have used 3M Ultrapro and it can easily get wet in 24 hours, it will tack and is paintable in 45 minutes.
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  #25  
Old 09-21-2008, 12:29 PM
aaron_b aaron_b is offline
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Default Finally appers to be fixed

I've taken the car through the car wash twice now and both times it appeared to stay completely dry inside. I’m hoping this will be the end of my unscheduled dealer visits with this car.

I strongly suspect if I had brought the car to Billy Craft Honda of Lynchburg, VA to begin with rather than Brown Honda of Charlottesville, VA the car would have been fixed much sooner if not on the first trip to the dealer. The fact that the sunroof drain was disconnected after Brown Honda had “fixed” the car definitely added another trip to the dealer as Billy Craft Honda quite reasonably thought that reconnecting the sunroof drain would have fixed the leak when in fact that leak was secondary and likely was created by Brown Honda.

Obviously not all dealers are created equal. From now on I will only take the car to Billy Craft Honda for maintenance & Brown Auto Group will not be seeing business from me in the future. It’s ironic that Brown Auto Group’s slogan on their radio adds is “Brown Brown Brown, You’ll Love the Service.” Gotta love them having your car for six days and not fixing the problem you brought it in for while creating a second similar problem. Some service.
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  #26  
Old 11-21-2008, 03:49 PM
JungleJim JungleJim is offline
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There have been TOO MANY reports of inches of water on the floor of Ridgelines. These all seem due to a missing weld.

I would be worried about mold in your case. How wet did the carpet get? It happened multiple times. I would request the carpet to be replaced. You don't want an oder problem down the road.
I'd also suggest pulling up some of the carpet and have a look underneath. Make sure there isn't rust under there from the water.

It's good that they fixed the leak. But they're also responsible for any damage the leak caused.
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  #27  
Old 11-30-2008, 06:19 AM
Almatti Almatti is offline
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I have a 2001 Pathfinder with a similar problem. Seeing the carpet getting wet on the passenger front side. I thought for SURE it was leak in the windshield area, running down into the vehicle. Water has a very uncanny way of ifnding it's own course {had a "mystery" leak in the roof of my house]. The Nissan Dealer was ready to replace windshields, gaskets, etc. Thought twice about it and the costs b/c it's NOT under warranty. My local mechanic (really Good guy who unfortunately moved on from my area} said that it was a Clogged weep hole in the door well - where it's hinged to the body. Sure enough, taking a good look at that area (in the Pathy there is a deep open well) - it was filled with old Maple tree "polynoses', those fuc-----g things get into everything. Cleaning out the well, revealed at the bottom there is in fact a weep hole for water to escape. Rain will flow down the corner of the windshield area along the door hing area and into that well to drain. Had to remove the carpet, change the soaked padding, dry it out using a hairblower- if you don't the metal floor will rust - shampoo the carpet and replace. Good as new. Check this out on your CRV. I posted this warning on Nissan sites, although I did NOT see any other reference to wet interiors.
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